Mattia Carruggio
Available for consulting & Dynamics 365 projects

Dynamics 365 consulting for
Supply Chain & Manufacturing

I lead Dynamics 365 F&SCM implementations, rollouts and process transformations for manufacturers and complex supply chains — and, where it counts, I bring in custom AI agents too.

10+
Years in D365 F&SCM
15+
Go-lives delivered
50+
Clients served
3
Countries rolled out
Mattia Carruggio, D365 F&SCM Lead Consultant
D365 F&SCM Lead Consultant
Supply Chain & Manufacturing

Over 10 years of vertical specialization in Dynamics 365 F&SCM

PharmaFashion & LuxuryTextileHome AutomationIndustrial Manufacturing
About

Domain depth meets agentic AI engineering

I spend my days in the part of the supply chain where standard software runs out of road — and I build the AI agents that pick up from there.

Over a decade in Dynamics 365 Finance & Supply Chain has shown me how complex manufacturers really plan, source, and serve customers — the constrained planning, the aftermarket, the supplier risk that out-of-the-box Copilot agents can't reason about.

I pair that domain depth with hands-on agentic-AI engineering — Azure AI Foundry, Copilot Studio, and the Model Context Protocol (MCP) — to build custom agents that live inside D365 and handle the work the standard ones leave behind.

Solution Architect

Functional architect and supply-chain process owner across full-lifecycle ERP implementations.

Multi-country rollouts

Delivered D365 across Italy, Germany, France, UK and the United States for 200+ enterprise users.

Educator & researcher

Guest lecturer on D365 SCM at SDA Bocconi and MIP Politecnico di Milano. Member of the European Business Transformation Hub.

Expertise

Three fronts, one continuum

From full-lifecycle ERP delivery to the custom AI agents that handle the logic standard Copilot can't reason about.

01

D365 F&SCM Consulting

End-to-end Dynamics 365 Finance & Supply Chain implementations — from requirements to production.

  • Functional & solution architecture
  • Costing model transformations (WAC → Standard)
  • Supply chain & manufacturing modules
  • Agile & Waterfall delivery leadership
02

Custom AI Agents for D365

Agents that handle the deep supply-chain logic standard Copilot can't reason about.

  • Finite-capacity / constrained planning (MTO/ETO)
  • Aftermarket & spare-parts intelligence
  • Multi-tier supplier risk
  • Azure AI Foundry · Copilot Studio · Agent 365
03

Agentic AI Engineering

Production AI shipped end-to-end — frontend, backend, and infrastructure.

  • RAG systems & vertical knowledge retrieval
  • Model Context Protocol (MCP) integration
  • ML / linear-optimization engines
  • Voice AI agents & LLM-integrated platforms
Toolbox
AI EngineeringDynamics 365 F&SCMAzure AI FoundryCopilot StudioAgent 365 / MCPRAG SystemsOptimization AlgorithmsSystem IntegrationERP ImplementationSolution ArchitectureBusiness AnalysisFull-Stack Development
Case studies

Selected case studies

Real D365 transformations and AI agents, with measurable results.

Pharmaceutical multinational (CDMO)

AX2009 → D365 migration and global core model across 4 plants

Migration from Dynamics AX2009 to D365 with process re-engineering under a single global core model, for hundreds of users across 4 plants in 3 countries.

Textile industry (yarn manufacturing)

Automated warehouse and vertical units integrated with AX 2012

Integration of warehouse flows between Dynamics AX 2012 and automated systems — a robotic warehouse and Modula and Kardex vertical units.

Fashion & Luxury (international group)

D365 rollout for a luxury group on an acquisition spree

Analysis and tailored rollout for a fashion & luxury group integrating some fifteen acquired companies, with go-lives on a tight cadence.

Experience

A decade shaping enterprise supply chains

2026 — Present
D365 Lead Consultant & AI Agent Engineer
Freelance

Independent practice pairing 10+ years of D365 F&SCM expertise with agentic-AI engineering — building custom AI agents for D365 on Azure AI Foundry, Copilot Studio, MCP and Agent 365. Member of the European Business Transformation Hub.

2022 — 2026
D365 SCM Lead Consultant
Cloudia Research

Led ERP teams and implementations in Energy, Luxury Fashion, Linear Motion, Automotive, Pharma and Home Automation. Delivered a Weighted-Average → Standard Costing transformation for a global client ahead of schedule, improving cost accuracy by over 50%.

2020 — 2022
D365 Supply Chain Senior Consultant
Cegeka Business Solutions

Translated complex client requirements into functional, technical and architectural specifications. Supported multi-country ERP rollout across Italy, France and the USA for 200+ users in the pharmaceutical sector.

2017 — 2020
D365 Supply Chain Consultant
Cegeka

Designed and configured Dynamics AX/365 modules for Supply Chain and Manufacturing across Pharma, Automotive and Textile. Delivered guest lectures on D365 SCM at SDA Bocconi and MIP Politecnico di Milano.

2017
Master in Microsoft Dynamics Academy
SDA Bocconi
2017
M.Eng. Management Engineering
Università degli Studi di Bergamo
2014
B.Eng. Management Engineering
Politecnico di Milano
Contact

Let's build something that reasons.

Whether you need deep D365 supply-chain capability, a custom AI agent, or both — tell me about it and I'll reply personally.

Typically replies within one working day.